Support
Support
Last updated: July 13, 2026
This page gives public, non-internal support guidance for account access, privacy requests, safety reports and technical issues.
Account access
If you cannot sign in, use the password recovery option on the login page. After account verification, Baracaxi should open your museum automatically. If verification succeeds but the museum does not open, contact support with the approximate time, device and browser.
Privacy and data requests
For help with account information, content visibility, export, correction or deletion requests, contact support@baracaxi.com.
Safety and moderation
If you find content that may expose private information, impersonate someone, harass people or violate safety rules, include the public link, a short description and why it should be reviewed.
Technical help
When reporting a bug, include your device type, browser, approximate time, the page where it happened and the action you were trying to complete. Do not send passwords, verification codes or private payment details.